Icon support services are designed to provide world-class maintenance and proactive support for your mission-critical business operations. Whether it’s a standard offering or a custom engagement that blends together things like around-the-clock support, remote or onsite support, and more; you’ll feel confident knowing you have the coverage and responsiveness needed to pursue your business goals. With the help of these services, you’ll have the support and resources you need to proactively mitigate the risk of downtime while improving performance, productivity and satisfaction among internal and external clients alike.
This way, you’ll be able to free up internal resources, so they can stay dedicated to the strategies that drive growth, spur innovation and add value and differentiation to the business. Icon Support services are designed for the following tasks:
Admin On-Demand
Dedicated Salesforce certified administrator
Guaranteed instant on-call availability
Operate on a monthly allocation of hours
Weekly or bi-weekly status updates
Quarterly business reviews and road-mapping
Health Check
Health checkup meeting & three free hours
Comprehensive analysis based on pain points
All objects, workflows, permissions and third-party integrated applications are checked for alignment with business processes
Detailed health report at the time of completion
Deep Scan
Deep dive into code, code coverage and test classes
Alignment to coding best practices checked
Detailed report on areas that need to be addressed and what impact/urgency is associated per item
Analysis report with scope of work to address issues